Refund Policy – MZWALLACEBAGS.COM

Last Updated: [MM/DD/YYYY]

1. Returns Eligibility

You may return unworn, undamaged items with original tags and packaging within 30 days of delivery for a full refund.

2. Conditions for Return

To qualify:
✔ Items must be in original condition with all tags attached
✔ Original proof of purchase (order number/email) required
✖ Final sale items (marked “non-refundable”) excluded

3. How to Return

  1. Initiate your return at mzwallacebags.com/returns
  2. Pack items securely in original packaging
  3. Attach the prepaid return label (domestic orders only)
  4. Drop off at any authorized carrier location

4. Refund Process

  • Processed within 5-7 business days after we receive your return
  • Credited to your original payment method
  • Original shipping fees non-refundable

5. Exchanges

For size/color exchanges:

  1. Return the original item
  2. Place a new order online
    Subject to availability

6. Damaged/Defective Items

Contact us immediately via mzwallacebags.com/contact with photos. We’ll cover return shipping.

7. International Returns

  • Customer responsible for return shipping costs
  • Refunds exclude customs/duties

8. Questions?

Visit our Help Center for FAQs.